Please start here for questions, and if you don't see an answer please contact us.

Is the Merchandise Authentic?

    • Every item we offer is 100% authentic. We are an authorized dealer for every brand we carry. This means that all of our merchandise comes directly from our vendors and not from any third parties. 

Can I cancel an order?

    • All order cancellations must be requested within one hour of making the purchase. We strive to ship orders fast. Anything cancelled after an hour will likely already be in the shipping processing stage, and can not be cancelled. These orders can only be refunded once the item is returned. 

Can I use PayPal?

    • We happily accept PayPal payments. During the checkout process just select PayPal as the payment option. Please note that all orders processed through PayPal are required to ship to the address on the Paypal account. If an order is submitted with a different shipping address, it will be cancelled without notification. We only accept instant PayPal payments. Echecks are not accepted.

What is your Privacy Policy?

What is your Exchange, Returns, and Shipping policy?

How can I contact you?

    • Email: support@kickslounge.com
    • Our customer service hours are MON - FRI from 11AM EST - 6PM EST